Patients are asked to share an overall rating as well as rating on bedside manner and wait time.
Reviews cannot contain profanity, pricing information, details on accuracy of treatment/diagnosis, promotional content, or personal information, the spokesperson noted. The reviews are moderated but can be positive or negative. Others, however, argue that patients have a right to post reviews online.Ī spokesperson from ZocDoc said that patients are asked for feedback after booking appointments with their physicians through the sites. That can make it more appealing to hop online and evaluate a doctor there - especially if a patient is already upset that their feedback wasn’t solicited, she said. Patients want to be heard and often doctors do not make the time to welcome their feedback. She said doctors’ offices should be asking patients to take surveys and then listen to that feedback before frustrated patients take to the web. Some sites have the means to verify reviews but not actual doctor visits, Mikulski told Healthline. “Third-party independent physician review websites do virtually nothing to ensure that reviews are from the people who have actually seen the doctor,” noted Laura Mikulski, the vice president of business development & physician relations at Physician Referral Marketing. This creates a dangerous environment, in which anyone who wishes to ‘bad mouth’ a physician can do so,” she told Healthline.Ĭorriel added that the reviews empower patients but can be troublesome because the comments can taint a doctor’s reputation, not because the doctor isn’t competent but because a patient didn’t like the plan of care or the office environment. “Anyone can post their comments - positive or negative - without having to prove legitimacy. Dana Corriel, an internist from New York, said that review sites do not vet the comments posted on their pages. The three online review websites mentioned in the HSS study did not respond to requests from Healthline for an interview for this article.ĭr. “As such, it appears that even in the modern era, and with the adoption of online rating mechanisms, the traditional three A’s of ‘availability, affability and ability’ still hold sway,” Nwachukwu said.
Benedict Nwachukwu, who presented the findings, said that surgeons with the highest and lowest ratings were significantly more likely to receive comments about their competence or affability. “Historically, three key qualities - affability, availability, and ability, known as the ‘three A’s’ - have been suggested to promote a successful surgical career and favorable interactions with patients.”ĭr. Anil Ranawat, a senior investigator and sports medicine surgeon at HSS, said in a statement. “Although it is debatable whether these websites in their current form truly capture patient satisfaction and objectively evaluate the delivery of care, they represent a potential tool for both payors and healthcare systems to gauge how surgeons are assessed by their patients,” Dr. Sandhya Pruthi, an internal medicine physician at the Mayo Clinic and a study author, said in a statement.Ī similar study by Hospital for Special Surgery (HSS) reported discrepancies on reviews at, , and. “Our study highlights the disconnection between industry-vetted patient satisfaction scores and online review comments,” Dr. The doctors with negative reviews, though, typically scored lower on factors beyond their control. They found that physicians with negative online reviews had about the same score on patient surveys as other doctors. The researchers evaluated the data over a four-month span in 2014. In short, it found that online reviews are more likely to reflect things beyond a doctor’s control, such as appointment wait times and staff friendliness.Ī team from the clinic looked at 113 providers with negative online reviews, and correlated them with 113 randomly chosen physicians who did not have negative reviews but had Press Ganey Patient Satisfaction Survey results. The most recent study was published in the April issue of the Mayo Clinic Proceedings. Those may not be your best bet.Īccording to two recent studies, online reviews don’t usually align with what patients really think about their physicians. Looking for a doctor? Your first instinct may be to head online to look at online reviews.
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